An electric heater that replaces charcoal on a traditional hookah. It sits where the bowl sits: pack the cup, set the temperature, start. No coals, just pure flavor.

It fits stems that take a standard bowl, with one of the two adapters in the box, long or short. Push the adapter only half-way onto the stem, set Diamond on top and press down with both hands: they slide down together for the firmest grip. Your stem, base and hose stay as they are. Not sure? Send a photo of your stem top to support@ensoshisha.com.

Take it off, set the adapter only half-way onto the stem, put Diamond on top and press: they slide down together and sit firm. Still loose? Try the other adapter.

Cleaner. The blend is warmed to a set temperature from the sides and from below instead of being scorched from above, so you taste the leaf and the molasses, not the coal.

No. Everything is on the dial: turn to move and to change the temperature, click to choose. Software updates run over USB-C from your computer; when an update is out, we will email you the link.

Diamond with the thermo cap and the battery fitted, two ceramic cups, two basket meshes, the long and the short adapter, the cup removal tool, a cleaning brush and a USB-C cable. A USB-C wall charger is not in the box, and the flat screens are sold separately.

The pre-heat matters most; Phoenix then holds the session heat for you. Start with the default, 7 minutes at 270 °C (518 °F). For a lighter session use 265 °C (509 °F), for a stronger one 275 °C (527 °F). Virginia blends usually smoke best at 270 °C, some at 265 °C; Burley at 275 °C; minty and perfumed blends at 265 °C. If the tobacco has not opened up after the pre-heat, add 10 °C; never raise it by more than 15 °C at a time. Find your pre-heat ›

Diamond warms the tobacco before the first draw. Set the time in Pre-heat Timer, up to 15 minutes, then choose Start Pre-heat. While the screen counts down, turn the dial to set the temperature, 180–320 °C (356–608 °F). A sound tells you the session has started. A longer pre-heat needs a lower heat, a shorter one a higher heat.

Two. Phoenix (AUTO) is the default: every time you switch on, it is set to 7 minutes at 270 °C, then it controls the temperature for you through the whole session and keeps the cup from burning. Oracle (MANUAL) holds exactly the heat you set, from the pre-heat to the end of the session, and remembers the pre-heat time and temperature you set last. Open Menu, Profiles, and turn to choose; a tick marks the one in use.

Yes, any time. Turn slowly for one degree at a time, fast to jump in fives. The change holds for that session only.

Turn the dial down to 180 °C (356 °F). Diamond keeps the cup warm without burning the tobacco, so you can step away for up to 15 minutes. Back again? Turn up to your heat.

Click twice, turn to Yes and click. It works during the pre-heat and during the session. There is no auto-off: the session runs until you stop it, switch off, or the battery runs low.

Turn the dial down ten or twenty degrees, lift the cap off by its pads and blow gently into the hose once or twice: fresh air pushes the old smoke out through the cup and cools the tobacco. Then put the cap back on. Next time pack a little looser.

Go up 10 °C (18 °F), open the plate on the cap a step, pack a little denser or pre-heat a minute longer.

It sets how much air reaches the blend. It has five positions: four open settings and fully closed, where there is no draw. Start fully open and close it a step only if you want a denser draw. Turn it with the other end of the cup tool, even during a session.

It is locked: a lock shows on the screen. Click four times to unlock it.

Up to 2 hours per charge. At 10 % you hear a first sound; at 4–6 % the screen shows Low battery and heating stops; at 2–3 % Diamond switches off.

Over USB-C, about 1.5 hours from empty with a 30 W charger, inside Diamond or with the battery on its own. A 15–29 W charger works, just more slowly. There is no wall charger in the box: a phone fast charger or a laptop charger rated 30 W or more does the job.

Yes. Keep a 30 W USB-C supply plugged into the back and the session runs on. In Phoenix (AUTO) the battery charges while you smoke. In Oracle it charges at 285 °C on the screen or lower; above that, the cable keeps the session going, but the battery does not charge. After about three hours on the cable, take the battery out for about 20 minutes to cool, then charge it on its own.

With Diamond switched off, click the dial once: the charge shows on the screen. On the battery, each of the four dots is about a quarter of the charge.

Switch Diamond off first, then fit a charged battery. The next start is a new session with its own pre-heat. To keep one session going, plug in USB-C instead.

Let it cool first: after a session it is warm. Then use a 30 W USB-C supply, try another cable, or charge the battery on its own.

Check that the paper tab is off the battery contacts, that the battery sits in with the latch closed and that it is charged. Then hold the dial for 3 seconds.

10–15 g of your usual tobacco, in two light layers in the basket mesh, each pressed just a little. Mix the tin first: the juice settles at the bottom. Stop at the edge of the mesh. How to pack the cup ›

The basket mesh is in the box and suits every blend. The flat screen, sold separately, is an add-on: the tobacco lies against the hot cup, opens in a different way and feels hotter, so it needs a lower temperature. On the flat screen we recommend Oracle, so you control the heat yourself.

Yes, in layers. Diamond heats the cup from the sides and from below, and the tobacco at the bottom gets it most. So the bottom layer is your main flavor and opens first, and the top layer is the accent that comes through as the cup warms. Two flavors are plenty.

Yes. Lift the cap by its pads, slide the fork of the cup tool under the brim and lift the cup straight out onto a heat-safe surface. Set the next packed cup in and close the cap. Two ceramic cups ship in the box for exactly this.

Let Diamond cool. Twist the cup gently, carefully so it does not crack. Still stuck? Press lightly around the rim to rock it loose, then lift it out with the tool.

The heating element never clogs. After every session, give Diamond 20–30 minutes to cool, lift the cup out and push the mesh and the tobacco out in one piece. Wash the cup and the mesh with warm water and a sponge, and rinse all three parts of the cap. Stuck residue? Soak, then sponge again. The dishwasher works, but we do not recommend it: the ceramic gets more brittle.

Every few sessions. Give Diamond an hour to an hour and a half to cool and lift the cap off. Leave the battery in with the latch closed, push the brush through the shaft from the top, then rinse gently from the top only. Let everything dry fully.

The battery, its contacts and the dial. No water in the battery bay, the battery and the body never go under water or into a dishwasher, and the dial and screen are wiped with a dry cloth. If water gets in, do not switch Diamond on: let it cool down and dry out completely. Water on the contacts or inside the body is not covered by the warranty.

Rinse the chamber from the top and brush the shaft, then let it dry fully.

Yes, by the band and the lower body. The cup and the cap are hot, the way a bowl and its foil would be: lift the cap only by its rubber side pads. Let Diamond cool in the open on a hard surface, never covered up on a sofa.

Every Diamond leaves us with the latest software. When an update is out, we will email you the link to the update page. Then: switch Diamond off and take the battery out; hold the dial and plug the USB-C cable into the port at the top of the empty battery bay, the other end into your computer; let go, open the update page in Chrome and click Connect; keep the cable in until the page says it is done. The steps with pictures ›

With Diamond switched off, click the dial five times. The version shows on the screen.

With Diamond switched off, click seven times and hold. Profiles and settings return to how they left the factory.

Yes. The battery is 56 Wh, well under the 100 Wh carry-on limit; it travels in your cabin bag, never in checked luggage. Diamond itself, without the battery, can go in either bag. Airlines set their own rules, so check yours before you travel.

The cups, screens, mesh and adapters wear like any bowl and grommet. Every one of them, plus the cap, battery and cable, is sold separately. Diamond accessories ›

One year on Diamond and one year on the battery. Keep your receipt and write to support@ensoshisha.com to register your warranty. Returns: 15 days from delivery, unused and in the original condition, with a 20% restocking fee; return shipping is not covered. Write to support first.

Yes — its sealed alloy body and cordless design suit patios, rooftops and parks. Avoid heavy rain or sand.

Operate the ENSŌ only within 5 °C – 40 °C (41 °F – 104 °F) to protect the battery and electronics.

Extra batteries · Set of 3 ceramic cups · Thermocap · Set of 2 Flower Cup · Glass Collar · 20-/50-pack disposable cups · Gold-plated herb cup · Wax cup · Acrylic water tank with extended dip tube · Travel bag · 1.5 m hose and magnetic mouthpiece · Mouthpiece extension · Cup removal tool · Replacement glass and dip tube · Mesh screen kit · Scrub tool · Straps
(See ▶ Accessories)

A deeper ceramic insert that holds up to 20 g. Stir halfway to refresh flavor.

Technically yes with a Y-adapter, but airflow drops. For best performance share one hose sequentially.

Flower Cup is a standalone large bowl (longer heat-up). Glass Collar sits on top of the standard ceramic cup to expand capacity with faster startup.

Absolutely — pop in a charged pack and resume immediately.

Press and hold the Thermodial for three seconds. Orange LED indicator pulses = heating. Repeat to power down.

Rotate the Thermodial 180–330 °C in 5° steps. Triple-press to activate G-Mode, which skips the 70° pre-heat and delivers a faster, flatter heat curve.

• Orange – Standard mode/heating
• Green – G-Mode active
• Blue – Temperature locked
• Red – Low battery

In regular mode, the temperature is regulated by ENSŌ's sophisticated heating algorithm. Features a 70°C+ pre-heat in a 5-minute pre-heating program.
In Green mode, the power distribution is more linear to counterbalance the cooling from more frequent draws. Features no extra heat in the 5-minute pre-heating time.

To get the device into Green mode you should press the Thermodial 3 times.

Press the Thermodial 5 times consecutively to toggle Lock (blue LED).

Turn the Thermodial down to 180 °C. The bowl will stay warm for up to 20 minutes; dial back up to resume.

Yes. First, avoid overpacking — keep the load between 8 and 15 g and leave a clear chimney in the center of the bowl. If the pull is still too restricted, attach the optional Hose Adapter and any wide-bore (≈11–12 mm) silicone hose; the larger diameter can nearly double airflow for an effortless draw.

Zinc-alloy body, stainless-steel air path, heat-stable ceramic bowl, crystal-glass tank; footprint 33 × 12 cm.

5,000 mAh / 55 Wh Li-ion, USB-C PD input 5–20 V (max 45 W). Pass-through vaping is supported once the pack has at least 5% charge.

Yes. Each battery is well below the 100 Wh carry-on limit. Empty the water tank, remove the pack and store batteries in cabin luggage.

ENSŌ Device · USB-C Charger brick · USB-C Charging cable · Battery · Rubber heat valve · Metal lids · 10× Disposable cups · 2× Ceramic cups · Multi tool · 5× Silicone mouthpiece tip · 1× Silicone mouthpiece guard · Hose and Magnetic mouthpiece · 2× Cleaning brush · ENSŌ wiping cloth · Blowout valve · Poking tool
(Watch ▶ What's in the Box)

About 3 h 30 m — the LED stops blinking once fully charged.

Insert the battery and single-click the Thermodial. Also, when turning on ENSŌ the LED indicator pulses from bottom (empty) to top (full).

Roughly 120 minutes of continuous use at 180–255 °C. Runtime shortens at higher temperatures.

Run hot water through the airway, scrub with the large brush and multitool. For stubborn build-up, wrap a strip of kitchen cloth around the flat end of the tool.

Rinse under warm water; scrub the mouthpiece with the small brush supplied, then air-dry.

Clean all parts promptly after heavily flavored sessions and allow them to dry completely in fresh air.

Rinse cups after every session and perform a full brush routine every 3–5 bowls (weekly for heavy users).
(Watch ▶ How to Clean)

After every session for optimum flavor. Deep-clean the glass tank after 2–3 sessions.

Soak for 30 min in warm water, scrape residue with the multitool, rinse and dry.

The electronics are splash-resistant, but never submerge the battery compartment. Detach the pack before rinsing the chamber.

Yes. Use the ceramic cup with the mesh screen and wax pad, or add accessories:
• Gold-plated herb cup — up to 1.5g at 260 °C+
• Glass wax cup or cotton pad for oils; activate G-Mode.
(Watch ▶ Herb Mode)

45–60 min with the standard cup; up to 120 min with a Flower Cup (stir halfway).

Absolutely. Layer or split 50/50 — just keep total mass under 15g and leave the airway clear. Put mint or spice notes on top for best effect.

Ten single-use aluminium cups ship with each kit — ideal for sticky mixes or rapid swaps. Rinse gently for up to three uses, then recycle.

Yes — add the Flower Cup or Glass Collar accessory to fit up to 20g.

Yes, ENSŌ is designed for every tobacco and herbal molasses. For dark leafs we recommend to give it more heating time after pre-heat and use smaller leafs.

ENSŌ handles any moist, molasses-based shisha — dark-leaf or blonde — as well as herbal mixes. Smaller leafs and semi-dense packing works the best. If your chosen tobacco have large leafs, you can cut them with scissors before loading into the bowl.

Place 8–15g in the ceramic cup, semi-dense with a central airway. Start at 175 °C for 5–8 min, then step up 30–45° as needed.
(Watch ▶ Mastering ENSŌ)

Visa, MasterCard, Apple Pay are supported at checkout.

Your card (or other payment method) is authorized and captured immediately at checkout.

There are many reasons a card might be declined. You can always use another payment method. If you still have problems, please contact customer service by emailing: support@ensoshisha.com

Within a minute of checkout you'll receive a confirmation e-mail with your order number. A second e-mail goes out once the parcel ships, followed by automatic tracking updates.

If the parcel hasn't been packed, we can still change the address, items, or quantities. Contact Support at support@ensoshisha.com immediately; once the label has been printed, the order is locked.

Photograph any damage or record a video of the issue, and contact Support at support@ensoshisha.com within 48h of delivery. We'll issue a prepaid label or ship a replacement at no cost once the claim is approved.

Unused items in original condition can be returned within 15 days of delivery. Opened or used items are final sale. A 20% restocking fee applies. Return shipping is not covered. Write to support to start a return.

Yes — write to gary@ensoshisha.com with a short description of your company and the quantities required.

We comply with GDPR. Your details are used solely to process orders, provide support, and — if you opt in — send product updates. We never sell or trade customer data. See our Privacy Policy for full details.

Order directly at ensoshisha.com or through resellers in your country.

Yes. We ship to the European Union, Canada, Malaysia, Hong Kong SAR, Israel, Japan, Qatar, Singapore, and South Korea via ensoshisha.com. For Russia and the CIS, visit ensoshisha.ru.

In-stock items leave the warehouse within 24h; typical shipping is 2–4 business days inside the US.

E-mail support@ensoshisha.com with your address and we'll arrange a quote or put you in touch with a local partner.

One year on the device and one year on the battery. Keep your receipt and write to support@ensoshisha.com to register your warranty. Warranty terms ›

Replacing coal cuts ~95% of carbon monoxide, ash and embers, producing a smoother, cleaner vapour with far fewer indoor pollutants.

Unlikely in normal use. Heavy exhaled vapour directly into a detector may trigger particulate sensors; maintain ventilation.

Most venues that prohibit open flames accept ENSŌ. Always verify local rules and ventilation requirements first.

Take spent Li-ion packs to any e-waste center. Rinse aluminium cups and recycle with metal waste.