Warranty

ENSŌ EU Warranty Policy

2-Year Warranty For ENSŌ Products

At ENSŌ EU, we are committed to delivering products built with thoughtful engineering, quality materials, and reliable performance.

ENSŌ products include a 2-year warranty covering defects related to:

  • Software errors

  • Material defects

  • Manufacturing or fabrication faults

The ENSŌ battery includes a separate 1-year warranty.

Warranty Coverage

The warranty applies to issues caused by defects in the product’s software, materials, or manufacturing process under normal use conditions.

If a valid warranty issue is confirmed, ENSŌ EU will assess the product and provide an appropriate solution according to the warranty terms.

Warranty Exclusions

The warranty does not apply if the product has been:

  • Handled improperly

  • Used in an unusual or unintended manner

  • Damaged due to misuse, accidents, or incorrect handling

  • Modified or altered outside recommended use

Proper care and usage are required to maintain warranty eligibility.

Warranty Claims Process

To request warranty support:

  1. Contact ENSŌ EU support with your order details.

  2. Describe the issue and provide relevant information.

  3. Follow the instructions provided by our support team.

  4. If a return is required, send the product according to the provided return instructions.

Return Shipping For Warranty Claims

Omni-Tech Design Kft covers reasonable return costs for valid warranty cases.

Before sending any product back, please contact ENSŌ EU support first to receive the correct return instructions.

Warranty claims sent without prior contact may not be processed.

Return Address

For warranty-related returns, please contact:

Omni-Tech Design Kft
 Weiner Leo utca 12. fszt. 6.

Phone: +36 20 598 9144

Important Warranty Information

Warranty complaints will not be accepted if products are returned using a cash-on-delivery system.

Please contact ENSŌ EU before returning any product to ensure your claim is handled correctly.

Customer Support

For warranty assistance, please contact the ENSŌ EU support team with:

  • Order number

  • Customer details

  • Product information

  • Description of the issue

  • Supporting images or videos (if applicable)

Our team will review your request and guide you through the next steps.