Warranty
ENSŌ products are built with thoughtful engineering, quality materials and reliable performance, and they are covered accordingly. Keep your receipt and write to support@ensoshisha.com to register your warranty.
1 year
on the ENSŌ device, for software errors, material defects and manufacturing faults
1 year
on the ENSŌ battery, as a separate warranty
Return costs
reasonable return costs are covered for valid warranty cases
What the warranty covers
Covered
- Software errors
- Material defects
- Manufacturing or fabrication faults
Not covered
- Improper handling
- Unusual or unintended use
- Damage from misuse, accidents or incorrect handling
- Modification or alteration outside recommended use
How to make a claim
- Write to support@ensoshisha.com with your order details
- Describe the issue and send the relevant information
- Follow the instructions from our support team
- If a return is needed, send the product as instructed
Sending a product back
Returns are accepted within 15 days of delivery for unused items in original condition. Opened or used items are final sale. A 20% restocking fee applies to all accepted returns.
Return shipping is at your cost and is not covered by ENSŌ. Before sending anything back, write to support@ensoshisha.com for the correct return instructions. Returns sent without prior authorization will not be accepted.
Return address
ENSŌ Shisha US
16133 Ventura Blvd Fl 7, Encino, CA 91436
Need help with a claim?
Write to us with:
- your order number and details
- the product
- a description of the issue
- photos or a short video, if you have them
